Privacy Policy

Effective Date: September 6, 2026
Last Updated: September 6, 2026

Iasoto Chiropractic Wellness Center (“iasoto,” “we,” “our,” or “us”) respects the privacy of our patients, prospective patients, website visitors, referral partners, and community members.

This Privacy Policy explains how information may be collected, used, stored, maintained, shared, and disclosed when you visit iasotochiropractic.com, submit information through our website, schedule services, communicate with our practice electronically, or otherwise interact with website features operated on our behalf.

iasoto Chiropractic Wellness Center maintains privacy and confidentiality practices consistent with applicable federal and Texas law, including the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), applicable HIPAA Privacy and Security Rules, applicable Texas medical-record and health-information privacy laws, the Texas Occupations Code, and rules governing Texas chiropractors.

This Website Privacy Policy applies primarily to information collected through our website and related electronic communications.

Our separate HIPAA Notice of Privacy Practices explains how we may use and disclose Protected Health Information (“PHI”) in connection with health care services and describes your rights regarding your health information.

1. Information We May Collect

Depending on how you interact with our website or practice, we may collect information including:

• First and last name

• Email address

• Telephone or mobile telephone number

• Mailing address

• Appointment requests

• Scheduling information

• Information submitted through contact forms

• Information submitted through provider referral forms

• Patient concerns or provider notes voluntarily submitted through an authorized form

• Questions or communications sent to our office

• Insurance or billing information when submitted through an authorized system

• Payment-related information when submitted through an authorized payment or scheduling service

• Communication preferences

• SMS/text-message consent preferences

• Newsletter or email subscription preferences

• Other information you voluntarily provide

Some information provided through our website may constitute Protected Health Information when it identifies an individual and relates to that person's health, health condition, health care, treatment, or payment for health care.

Information Collected Automatically

When you use our website, certain technical or usage information may also be collected automatically through Wix, cookies, analytics tools, security tools, or similar technologies.

This information may include:

• Internet Protocol (“IP”) address

• Browser type

• Device type

• Operating system

• Approximate location derived from an IP address

• Referring website or page

• Pages visited

• Date and time of a visit

• Length of time spent on certain pages

• Website interactions

• Navigation patterns

• Page response or performance information

• Cookie identifiers

• Similar technical information used to operate, protect, evaluate, or improve the website

2. How We Collect Information

We may collect information when you:

• Complete or submit a contact form

• Complete a provider referral form

• Request or schedule an appointment

• Submit information through an online scheduling system

• Call, email, or text our practice

• Sign up to receive communications

• Consent to SMS communications

• Complete an authorized transaction

• Provide information during your relationship with the practice

• Use or navigate our website

Information may therefore be collected either:

1. Directly from you, when you voluntarily provide it; or

2. Automatically, through website technology such as cookies, server logs, security tools, or analytics technologies.

We will use personal information for legitimate business, health care, administrative, communication, security, or legal purposes as described in this Privacy Policy and, where applicable, in our HIPAA Notice of Privacy Practices.

3. Why We Collect and Use Information

We may collect and use information for purposes including:

• Providing and operating our website

• Responding to inquiries

• Scheduling appointments

• Confirming or reminding patients about appointments

• Coordinating patient care

• Processing provider referrals

• Communicating with patients and prospective patients

• Providing patient support

• Providing requested services

• Communicating about insurance, billing, or administrative matters

• Processing authorized payments

• Providing requested newsletters or practice updates

• Maintaining website functionality

• Monitoring website performance

• Improving our website and services

• Maintaining website and information security

• Detecting or responding to suspicious activity

• Maintaining appropriate business and patient records

• Conducting lawful health care operations

• Fulfilling legal, licensing, regulatory, or professional obligations

• Responding to lawful governmental or regulatory requests

• Enforcing applicable agreements

• Protecting the rights, safety, or property of our practice, patients, workforce, or others

• Carrying out other purposes permitted or required by law

When information constitutes PHI, its use and disclosure are additionally governed by HIPAA, applicable Texas law, and our HIPAA Notice of Privacy Practices.

4. Protected Health Information and Chiropractic Patient Confidentiality

iasoto Chiropractic Wellness Center recognizes that information concerning a patient's identity, diagnosis, evaluation, treatment, health history, payment for health care, and communications associated with professional chiropractic or health care services may be confidential under federal or Texas law.

We safeguard PHI and confidential patient records and use or disclose such information only as permitted or required by applicable law.

Depending on the circumstances, PHI may be used or disclosed without a separate written authorization for legally permitted activities such as:

• Treatment

• Payment

• Health care operations

• Certain public-health activities

• Health oversight

• Certain legal proceedings

• Certain law-enforcement activities

• Preventing serious threats to health or safety

• Other circumstances permitted or required by law

Uses and disclosures requiring authorization will not be made without an appropriate authorization from the patient or the patient's legally authorized representative.

We do not sell PHI.

We do not use PHI for marketing in circumstances in which applicable law requires prior patient authorization.

Additional information concerning PHI is contained in our HIPAA Notice of Privacy Practices.

5. Website Forms and Health Information

Our website may include:

• General contact forms

• Appointment request forms

• Provider referral forms

• Scheduling functions

• Other forms used to communicate with the practice

Because information entered into these forms may include health information, visitors should provide only information reasonably necessary for the purpose of the form.

Health-related information submitted through an authorized form may become part of a patient's health record when it is used in connection with:

• Scheduling

• Referral

• Evaluation

• Treatment

• Care coordination

• Billing

• Insurance administration

• Other health care activities

Do Not Use Website Forms for Emergencies

Website forms and electronic messages should not be used for emergency medical situations.

If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.

Submission of a website form does not guarantee immediate review.

6. How Website Information Is Stored

Our website is hosted using the Wix.com platform.

Information submitted through Wix-hosted website features may be stored through Wix's data-storage systems, databases, applications, servers, or related infrastructure.

We may also use other authorized service providers to store or process information necessary to operate the practice or website.

When a service provider creates, receives, maintains, or transmits PHI on behalf of iasoto Chiropractic Wellness Center and qualifies as a HIPAA Business Associate, we require appropriate privacy and security arrangements, including a Business Associate Agreement when required by law.

Clinical information and PHI are maintained using systems and safeguards appropriate to their intended health care use.

7. Payment Information

If you make a payment through an authorized online payment, scheduling, or practice-management service, certain payment information may be transmitted directly to the payment processor or service provider responsible for processing the transaction.

Payment providers may maintain their own security, privacy, and payment-card compliance obligations.

Visitors should not submit full credit-card numbers or other unnecessary financial information through a general website contact form.

8. SMS and Text Messaging

If you voluntarily provide a mobile telephone number and consent to receive text messages, iasoto Chiropractic Wellness Center may communicate with you by SMS or MMS for purposes including:

• Responding to an inquiry you initiated

• Appointment scheduling

• Appointment confirmations

• Appointment reminders

• Office-related instructions

• Patient service communications

• Administrative requests

• Other communications you authorize

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying:

STOP

You may request assistance by replying:

HELP

Opting out of SMS communications will not prevent the practice from contacting you through another appropriate method when necessary.

Consent to receive SMS messages is not a condition of purchasing services or receiving treatment from iasoto Chiropractic Wellness Center.

Where legally required, consent for marketing or promotional text messages will be obtained separately.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information concerning your SMS opt-in status and consent will not be shared with third parties for their own marketing or promotional purposes.

We may provide limited information to vendors that assist us with telecommunications or message delivery when necessary to provide those services on our behalf and subject to applicable contractual, privacy, security, and legal requirements.

9. SMS Is Not an Emergency Communication Method

Text messaging should not be used for emergencies or urgent medical situations.

Patients should avoid sending unnecessary sensitive health information through ordinary SMS messaging.

When appropriate, our staff may direct a patient to communicate through:

• A secure patient portal

• Telephone

• An authorized secure communication method

• An in-person appointment

• Another appropriate method

10. Email, Telephone, Postal Mail, and Other Communications

Depending on your relationship with the practice and the information you provide, we may communicate with you through:

• Telephone

• Email

• SMS/text messaging

• Secure patient messaging

• Postal mail

• Online scheduling systems

• Other authorized electronic communications

Communications may relate to:

• Appointments

• Patient care

• Requested information

• Billing or insurance

• Office operations

• Account or scheduling matters

• Patient surveys or feedback

• Practice updates

• Services you have requested

• Marketing communications when permitted and appropriately authorized

You may request that we discontinue optional communications.

For marketing emails, you may use the unsubscribe mechanism provided in the communication when available.

For text messaging, reply STOP to opt out.

11. Cookies and Similar Technologies

Our website and approved service providers may use cookies, web beacons, server logs, analytics technologies, or similar tools.

These technologies may help us:

• Operate the website

• Remember website preferences

• Improve performance

• Maintain website security

• Identify technical problems

• Understand general website usage

• Determine which pages visitors use

• Improve website design and navigation

Some technologies may collect information such as:

• IP address

• Browser information

• Device information

• Pages visited

• Time spent on pages

• Website interactions

• Referral information

• Cookie or device identifiers

Third-party services integrated into our website may use their own cookies or similar technologies and may maintain their own privacy policies.

We do not authorize third-party advertising or analytics providers to use PHI collected through patient-care or health-related forms for their own advertising purposes.

Where our website provides cookie-preference controls, visitors may use those controls to manage applicable nonessential technologies.

Visitors may also be able to modify cookie settings through their web browser. Disabling certain cookies may affect website functionality.

12. Third-Party Services and Business Associates

We may use service providers to support functions including:

• Website hosting

• Website forms

• Online scheduling

• Electronic health records

• Patient communications

• Telecommunications

• Text messaging

• Payment processing

• Insurance administration

• Information technology

• Data security

• Other practice operations

Third parties may receive information only as appropriate to provide services on our behalf or as otherwise permitted or required by law.

When a service provider is a HIPAA Business Associate, appropriate HIPAA contractual requirements apply.

Independent third-party websites, apps, or services may be governed by their own privacy policies and terms.

13. Online Scheduling and External Links

Our website may contain links to external websites, scheduling services, patient-management systems, educational resources, or other third-party platforms.

Information entered directly into a third-party platform may be subject to that provider's privacy policy and terms in addition to any contractual requirements governing its relationship with our practice.

A link to another website does not mean that iasoto Chiropractic Wellness Center controls all privacy or security practices of that website.

14. Withdrawing Consent

You may withdraw consent for certain optional collection, processing, or communications by contacting us.

Examples include withdrawing consent for:

• Optional marketing communications

• SMS communications

• Newsletter communications

• Certain optional website communications

• Other consent-based processing where withdrawal is legally permitted

To withdraw consent, contact:

iasoto Chiropractic Wellness Center
1801 N. Hampton Rd., Suite 278
DeSoto, Texas 75115
Phone: 469-454-8248
Email: iasotochiropractic@gmail.com

For SMS messages, you may also reply STOP.

Withdrawal of consent applies prospectively and does not invalidate lawful uses or disclosures that occurred before the withdrawal was received.

Important Health Record Exception

Withdrawing consent for website communications, marketing, cookies, SMS, or other optional processing does not necessarily require deletion of information that iasoto Chiropractic Wellness Center is legally or professionally required to maintain.

For example, we may be required to retain:

• Health records

• Treatment documentation

• Billing records

• Insurance records

• Legal or compliance records

• Documentation required by licensing authorities

• Records necessary to establish or defend legal rights

Requests involving PHI will be handled according to HIPAA, Texas law, applicable chiropractic record requirements, and our HIPAA Notice of Privacy Practices.

15. Requests to Access, Correct, Change, or Delete Personal Information

Website visitors may contact us to request access to, correction of, amendment of, or deletion of personal information collected through our website.

Requests may be submitted to:

iasoto Chiropractic Wellness Center
1801 N. Hampton Rd., Suite 278
DeSoto, Texas 75115
Phone: 469-454-8248
Email: iasotochiropractic@gmail.com

We may need to verify your identity before processing a request.

Requests will be evaluated in accordance with applicable law.

Some information may not be eligible for deletion because the practice is required or permitted to retain it for:

• Patient care

• Medical-record retention

• Billing

• Insurance

• Legal compliance

• Licensing

• Fraud prevention

• Security

• Dispute resolution

• Other lawful purposes

Requests specifically involving PHI or medical records are governed by our HIPAA Notice of Privacy Practices and applicable federal and Texas law.

16. Information Security

iasoto Chiropractic Wellness Center maintains administrative, physical, and technical safeguards designed to protect confidential patient information and other sensitive information from unauthorized:

• Access

• Use

• Alteration

• Loss

• Destruction

• Disclosure

Safeguards may include:

• Access controls

• Password protections

• Workforce privacy policies

• Security policies

• Privacy and security training

• Business Associate Agreements

• Vendor oversight

• Secure system configuration

• Appropriate encryption

• Monitoring and auditing

• Incident-response procedures

• Other safeguards appropriate to the size and operations of the practice

No website, telecommunications network, email service, or electronic system can be guaranteed to be completely secure.

Visitors should therefore exercise reasonable care when transmitting sensitive information electronically.

17. Access Within the Practice

Access to confidential information is limited to individuals who reasonably require information to:

• Provide patient care

• Perform authorized job duties

• Conduct health care operations

• Perform billing or insurance functions

• Support practice operations

• Meet legal or regulatory requirements

Employees, contractors, interns, students, and other workforce members acting on behalf of the practice are required to comply with applicable privacy, security, confidentiality, and compliance requirements.

18. Retention of Information

We retain website information, communications, clinical records, billing information, insurance records, and other information for periods reasonably necessary to support:

• Patient care

• Business operations

• Professional licensing requirements

• Legal requirements

• Health care compliance

• Billing and insurance

• Security

• Fraud prevention

• Dispute resolution

• Record-retention obligations

Clinical records and PHI are subject to applicable health care and chiropractic record-retention requirements and therefore may be retained even after a patient withdraws consent for optional electronic communications.

19. Patient Privacy Rights

Individuals may have rights under HIPAA and Texas law regarding their health information.

Depending on the circumstances, these rights may include the right to:

• Obtain a copy of our HIPAA Notice of Privacy Practices

• Request access to certain health records

• Obtain copies of certain health records

• Request amendment of certain health information

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Request an accounting of certain disclosures

• Provide certain authorizations

• Revoke certain authorizations

• Receive notice following certain breaches of unsecured PHI

• File a privacy complaint without retaliation

These rights and applicable limitations are described more fully in our HIPAA Notice of Privacy Practices.

20. Privacy Complaints

If you believe your privacy rights have been violated or have questions concerning our privacy practices, you may contact the practice's Privacy Officer.

Privacy Officer
iasoto Chiropractic Wellness Center
1801 N. Hampton Rd., Suite 278
DeSoto, Texas 75115
Phone: 469-454-8248
Email: iasotochiropractic@gmail.com

You will not be retaliated against for making a good-faith privacy complaint or exercising a legally protected privacy right.

You may also have the right to file a complaint with an appropriate governmental or regulatory authority.

21. Children and Minors

Our practice may provide health care services to minors when appropriate.

However, this website is not intended to allow a child to independently provide legally required consent where authorization from a parent, guardian, or legally authorized representative is required.

Parents, guardians, and other legally authorized representatives should submit information concerning minors where applicable.

Rights regarding a minor's PHI will be handled according to applicable federal and Texas law.

22. Fraud, Abuse, Compliance, and Legal Obligations

iasoto Chiropractic Wellness Center maintains compliance policies intended to support adherence to applicable federal and Texas health care requirements.

We may preserve, review, use, or disclose information when legally permitted or required in connection with:

• Compliance reviews

• Audits

• Suspected fraud or abuse

• Security incidents

• Legal obligations

• Health oversight

• Government investigations

• Regulatory inquiries

• Court orders or other lawful processes

• Protection of patients or others

Any disclosure of PHI for these purposes will be handled in accordance with applicable privacy and confidentiality laws.

23. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy when our:

• Services

• Website

• Technology

• Vendors

• Communication practices

• Privacy practices

• Security practices

• Legal or regulatory obligations

change.

Changes or clarifications may become effective when posted to the website unless applicable law requires otherwise.

When material changes are made, we will update the Last Updated date displayed at the beginning of this Privacy Policy and may provide additional notice when appropriate.

Visitors are encouraged to periodically review this Privacy Policy.

Changes concerning uses or disclosures of PHI will also be reflected in our HIPAA Notice of Privacy Practices when required.

24. Questions and Contact Information

Questions regarding this Privacy Policy, our website privacy practices, or requests concerning personal information may be directed to:

Privacy Officer
iasoto Chiropractic Wellness Center
1801 N. Hampton Rd., Suite 278
DeSoto, Texas 75115

Phone: 469-454-8248
Email: iasotochiropractic@gmail.com

For medical emergencies, call 911.

For routine scheduling and patient-care matters, please use the communication methods authorized by the practice.